4.7.4.3. Arbitration Process
Initial statements of claim must be filed in a Submission Agreement to the director of dispute resolution, who will serve the statement of claim to the other party. The submission agreement must specify the relevant facts of the claim and the requested monetary remedy or award. Filing fees must be paid with the submission.
For claims involving a customer, the majority of arbitrators must be public arbitrators. A panel will consist of one arbitrator for claims of $50,000 or less. Claims in excess of $50,000, but no more than $100,000, have one arbitrator unless the parties agree in writing to three. Claims in excess of $100,000 have three arbitrators unless the parties agree in writing to one. If the customer is the claimant, the customer may demand that a panel of three arbitrators be comprised entirely of public arbitrators, instead of just a simple majority.
For industry disputes, arbit