Series 52: 8.4.2.3.5. Handling Customer Complaints

Taken from our Series 52 Online Guide

8.4.2.3.5. Handling Customer Complaints

Every dealer must make and keep current a record of all written complaints from customers or persons acting on their behalf. A complaint is defined as any written statement alleging a grievance involving the activities of the dealer or associated person related to a customer’s

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