Series 53: 3.2.2.2. Abandoned Calls

3.2.2.2. Abandoned Calls

Broker-dealers are prohibited from abandoning their outbound telemarketing calls. A call is considered abandoned if the called person answers the call and is not connected to the broker-dealer within two seconds of the called person’s completed greeting. A broker-dealer will not violate this rule, however, if:

• Any technology used to generate telemarketing calls ensures that no more than 3% of calls will