Exercise
Fill in the blanks using the appropriate term from the list (not all words will be used).
Retail communication
Correspondence
Institutional communication
1. A letter that is mailed to 20 institutional customers and 5 retail customers is considered to be _____.
2. A written communication that is distributed to 20 non-institutional customers within a 30-calendar-day period is considered _____.
3. A letter that is m